1. Overview
At Byte Skill Academy, we are committed to delivering high-quality courses and digital products. We want you to be completely satisfied with your purchase.
However, because our products are digital in nature — including online courses and downloadable e-books — we have a clearly defined refund policy to ensure fairness for both parties.
Please read this policy carefully before making any purchase.
2. General Refund Principles
- All sales of digital products are considered final once access has been granted or the file has been downloaded.
- Refunds are not issued simply because a customer changed their mind after purchase.
- Refund eligibility depends on the type of product purchased and the circumstances of the request.
3. Online Courses — Refund Policy
✅ You MAY be eligible for a refund if:
- You request a refund within 7 days of purchase
- You have completed less than 20% of the course content
- The course content is significantly different from what was described on the sales page
- You experienced a technical issue that prevented you from accessing the course, and our support team was unable to resolve it within 72 hours
❌ You are NOT eligible for a refund if:
- More than 7 days have passed since your purchase
- You have completed more than 20% of the course
- You claim you “didn’t have time” to go through the course
- You purchased the course during a sale or promotional offer
- You violated our Terms & Conditions in any way
- The refund request is made after receiving a certificate of completion
4. E-Books & Digital Downloads — Refund Policy
All e-book and digital download purchases are strictly non-refundable.
Once an e-book has been downloaded or a download link has been accessed, no refund will be issued under any circumstances.
Exception: If you were charged but never received access to the download link due to a verified technical error on our end, you will receive either a full refund or immediate access — whichever you prefer.
5. Duplicate Payments
If you were accidentally charged more than once for the same product, please contact us immediately at support@byteskillacademy.com with your payment proof.
Verified duplicate charges will be refunded in full within 5–7 business days.
6. Failed or Incomplete Transactions
If your payment was deducted but you did not receive course or product access:
- Contact us at support@byteskillacademy.com within 48 hours
- Provide your transaction ID, payment method, and registered email
- We will verify and resolve the issue within 72 hours
You will receive either full access to your purchased product or a complete refund — your choice.
7. How to Request a Refund
To submit a refund request, follow these steps:
Step 1 — Email us at support@byteskillacademy.com
Step 2 — Use the subject line: Refund Request – [Your Order ID]
Step 3 — Include the following in your email:
- Full name and registered email address
- Order ID or transaction reference number
- Payment method used (bKash / Nagad / Card)
- Reason for refund request
Step 4 — Our team will review your request and respond within 3 business days
8. Refund Processing Time
Once a refund is approved:
| Payment Method | Refund Timeframe |
|---|---|
| bKash | 3–5 business days |
| Nagad | 3–5 business days |
| SSL Commerz (Card) | 7–10 business days |
| Bank Transfer | 7–14 business days |
Refunds will be returned to the original payment method used at the time of purchase.
9. Chargebacks
If you initiate a chargeback through your bank or payment provider without first contacting us, your account will be immediately suspended pending investigation.
We strongly encourage you to reach out to our support team first — we are always willing to resolve issues fairly and quickly.
10. Promotional & Discounted Purchases
Products purchased at a discounted price, during a sale, or using a coupon code are not eligible for refunds, except in cases of verified technical failure on our part.
11. Changes to This Policy
Byte Skill Academy reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.
We recommend reviewing this policy before every purchase to stay informed of any updates.
12. Contact Us
For refund requests or billing-related questions, please contact our support team:
📧 Email: support@byteskillacademy.com 🌐 Website: byteskillacademy.com 📍 Location: Bangladesh 🕐 Support Hours: Saturday – Thursday, 9:00 AM – 6:00 PM (BST)